Cancellations & Returns

Cancellations and returns

***Please note, if we need to make a ring especially for you, any returns will be subject to a 25% re-stocking fee***

You are entitled to cancel an ordered item and receive a full refund at any time up to the end of the seventh working day from the date you receive the ordered goods. Your right to cancel your order is subject to the purchase being returned unworn and in its original condition. It is also subject to you e-mailing us within 7 days of receiving your goods to get a Return Authorization Code (RAC). Returned goods must be received by Ana Verdun within 21 days of receipt of the RAC, otherwise there will be no guaranteed refund.