We hope you will be in love with your Ana Verdun London Jewellery, but if for any reason you decide to return your order we are happy to provide a refund, credit-note or exchange.
All refunds and exchanges must be returned unworn, and in its original packaging. It is also subject to you e-mailing us within 7 days of receiving your goods
We can not exchange or refund items that have been worn and don’t have their original packaging or show damaged in any way. If this is the case, the goods will be returned to the buyer and it will incur postage charges if applicable.
For Refunds: The item/s must be returned to us within 7 working days from receipt of your order and we must be notified within 48hours. Please call us on +44 (0)20 89954722 or email us at firstname.lastname@example.org . We are happy to help you with any questions.
For Exchanges: All Items must be returned within 28 days of purchased.
Commissioned (bespoke) or customised (made to specific requirements) pieces are not refundable or exchangeable unless these are faulty. If your Item is faulty, please notify us in 48hrs by calling us at +44 (0)20 89954722 or emailing us at email@example.com
Faulty Goods: In the unlikely event that goods are delivered faulty or damaged please contact us as soon as possible on +44 (0)20 8995 4722 or at firstname.lastname@example.org. All items that are returned as faulty will be assessed by Ana Verdun London, and any item displaying damage that is deemed to be a direct result of fair wear or accidental damage will not be accepted as faulty. We offer a full repairs service for such items. There will be an extra charge for this service, to cover the cost of the repair along with any postage costs incurred.
Rings: Please try to provide us with the correct ring size when placing your order. If you have ordered an incorrect size we are able to re-size your ring, but this may be subject to a charge. Please bear in mind that re-sizing rings with gemstones incurs a higher charge than plain rings.
Sale or discounted Items: All sales are final for any items purchased on sale or at a discounted rate and no exchanges or refunds will be made on these items.
Gift Returns: If you have received an item as a gift and wish to return it, we will happily provide a credit note for the original purchase price. This can be used on our website to purchase a different item of the same or greater value. Please note that the general returns and cancellation terms explained above still apply to all gift returns.
For International Returns: If a customs declaration form is required, please ensure the package is clearly marked 'Returned Item'. This will ensure that no additional customs fees are incurred. In the event that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process. If you are at all uncertain about how to correctly fill in the customs form, then please speak with the relevant customs or postal service before returning the item.
Online Order Cancellation: If you wish to cancel an order placed online at www.anaverdun.com please call us on +44 (0)20 8995 4722 or email us at email@example.com. Please note that orders can only be cancelled if they have not already been dispatched. If your order has been dispatched, we will be unable to redirect it, so we request that you follow our return instructions upon receipt. Providing that you have called or emailed us when returning your item, this should be made within 7 days of receipt. Postage costs are not refundable.
How to return an item to us: If you wish to make a return, please email us at firstname.lastname@example.org or call us on +44 (0)20 89954722 along with your name, Item’s details and the reason for your return. We’ll then help you on how to proceed.
Ana Verdun London does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. These are the customer’s responsibility. Therefore we strongly recommend using a secure and tracked service to return the goods to Ana Verdun London.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.