As all our Items are handcrafted and made in London, we work in small production batches and often make to order
If the item is in stock, we can dispatch the same day. Occasionally, items shown online may sell out before we can update the website. If your order is very urgent, please email us at firstname.lastname@example.org or call us on +44 (0)20 89954722 to confirm availability.
Our turnaround times for pieces when not in stock vary from 1–3 weeks. If we have the materials in our workshop it can be as quick as 1 week to deliver but sometimes depending on the gold-plating (vermeil) process this may take up to 2 weeks and if we have to order our materials it could take up to 3 weeks!
Commissioned pieces could take 4–6 weeks depending on the design and making process but this will be discussed with you accordingly.
For our rings: please allow 7-10 days for resizing. If you are buying this piece for a gift and need it for a specific time, please call the studio on +44 (0)20 89954722 or email us at email@example.com to check availability.
UK Delivery is via Royal Mail. If the item is in stock and you place the order before 12noon, we can generally dispatch on the same day.
- FREE Standard Delivery is sent by Royal Mail 1st Class Recorded. UK orders using the Standard delivery option will arrive within 2–3 working days.
- Next Day UK Delivery: Orders using the Next Day delivery option will be sent by Royal Mail Special Delivery and arrive before 1pm the next day. Price £9.95
- EU Delivery is by Royal Mail International Tracked & Signed delivery and is subject to extra charges. Orders using this option will arrive within 5-7 working days. Price £12.95
- Rest of World Delivery is by Royal Mail International Tracked & Signed Delivery and is subject to extra charges. Orders using this option will arrive within 7 -10 working days. Price £19.95
- London Same Day Delivery: UK orders using the Same Day delivery option will be sent by motorcycle courier and arrive by 6pm the same day. Like magic! Price £40.00
- UPS Service for USA, Canada and Rest of World Delivery is a fully ensured priority service. Orders using this option will arrive within 2-5 working days. Price £42.00
Recommended for pieces of higher value or when fast delivery is required.
- For all other deliveries the standard charge is £6.00 by Royal Mail 1st Class Recorded, for example, for exchanges, refurbishing, re-sizing etc. unless you chose another option.
How will my Jewellery arrive?
Your order will arrive in an unbranded padded envelope or a small unbranded cardboard box, if it’s for various items. Each piece will be in a branded Ana Verdun London box with a ribbon and beautifully wrapped in tissue paper. A branded Ana Verdun London carrier bag will be always included in your parcel.
For your 18ct gold, platinum and pieces of a higher value, you will receive your jewellery in our premium handmade leather boxes, specially made and designed with Ana’s exquisite petrol teal colour and embossed logo.
A box to treasure!
-Parcels to a business address will be delivered to the designated delivery point at the chosen business address, not directly to the recipient. To check on the status of an order or verify delivery, please check your online account or email us at firstname.lastname@example.org or call us on +44 (0)20 8995 4722
-Transactions are processed in pounds sterling.
Please note: If the package you receive is damaged or open please do not accept the delivery and contact us -- immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery